Feature Rich & Unified
Cloud Phone System
The new iTG OneVoice 3CX voice over IP telephony solution will unify your phone communications seamlessly with the rest of your IT technology. Flexibility is essential for modern effective working and iTG OneVoice will enable working from anywhere via our web and phone Apps.
Improve your collaboration solutions, boosts productivity and increase mobility
Isn’t it time that your phone calls caught up with the rest of your technology?
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Unified Communications
- Sync with Office 365 & Azure AD
- Integrate with Website & Live Chat
- Hot Desking fully supported
- Internal Instant Messaging
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Video Conferencing
- Fully integrated to main system
- Easy to use, intuitive interface
- Send invites & schedule meetings
- Launch calls from your CRM
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Go Mobile
- iOS & Android smartphone app
- Make & receive calls in app
- Fully integrated & simple to use
- Included at no extra cost
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Web & Desktop
- Intuitive web client for each user
- Easily set your custom status
- Instant access to phonebook
- Barge in, listen or whisper
https://www.youtube.com/watch?v=_IHx6gFP-pc
Increased productivity & reduced costs
Why Choose OneVoice?
- Reduce capital investment costs as no on premise system required.
- Call recording, voicemail and fax to email as an attached media file.
- Increase company productivity and reduce risks and liabilities.
- Work from anywhere capabilities and a true disaster recovery solution.
- Intelligent routing that can be linked to your mobile phone to answer and make calls from the company number.
- Regional dialling code specific numbers to give a local feel and national presence.
- Intelligent call routing for efficient customer service.
- FSA & GDPR Call recording compliant (out-out feature)
- Full suite of real time reports instantly accessible via a web browser.
- Record all calls both Inbound and outbound by default.
- Re-use your existing phone number range even if you are moving away from the exchange area.
- Every user has a voicemail as standard
Just some of the amazing features included with iTG OneVoice are shown below, for a no obligation trial get in touch.
Integrate with your CRM
With iTG OneVoice, you can integrate your CRM or Accounting System with your phone system and be able to launch calls with a single click. Inbound calls are automatically linked to the customer record which pops-up on the screen and all calls are logged in the CRM package. Works with Zoho | Microsoft Dynamics | Office 365 | Sales Force | Zendesk.
Call Recording
Call recording from OneVoice allows you to record any or all of the calls within your organisation. Fully controllable call recording is a very useful tool to provide proof of conversations and also a good way to train staff as well as providing regulations compliance. Allows callers to opt-out for full GDPR compliance.
Auto Attendant & IVR
The OneVoice system has an Auto Attendant and IVR management solution as standard. This gives the ability to transfer and route calls directly to a user, department or service or even another location without the use of a receptionist.
Geo & Non Geo Number Provisioning
The OneVoice system allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as both Inbound or Outbound numbers, fax to email or conference numbers and can be delivered to a configured IP Handset within minutes.
Full Reporting & Diagnostics
OneVoice comes as standard with a powerful reporting suite accessible via a browser. Once logged in you can report on all aspects of the phone system operation and all calls incoming and outgoing, including all system diagnostics.
How can we help your business?
Your extension can follow you around the world and provide as standard, your entire organisation and customers, with video and voice conferencing, meeting and sharing of screen applications. Recording of all incoming and outgoing calls for FSA and GDPR compliance and training purposes is available to all OneVoice customers.
iTG OneVoice simply integrates your phone traffic into your Office 365 accounts, your CRM system, and even your Live Chat on your website so you never miss an opportunity to connect with a prospect.
You would normally associate such amazing features with a prohibitive cost for most small businesses. The good news is if you are already an iTG OneVoice customer the upgrade is free with a renewal of contract. If you are looking to switch to us we guarantee we can match or beat any like for like quotation, with probably the best value for money solution available. with feature rich functions that will rival any corporate business, and inspire confidence into your customers. For a free demonstration and no obligation no hassle quotation email [email protected], call us (+44 01625 613633) or use our live chat to connect using iTG OneVoice!
We take pride in our high standards of customer service
Take a look at some recent client feedback.
“For Manchester Camerata the ITG difference is the friendly and speedy response we get, flexible billing depending on our needs and most importantly a technically competent team who understand how IT affects our business.”
Manchester CamerataChristopher Pearson, IT Manager
“Since 2005 ITG have provided Fish with a full range of IT support including: supply and installation of equipment, on-site support, live TeamViewer remote support, monthly system and hardware reviews and database migration.”
Fish Engineering LtdRichard Bleasdale, Director
“As a company that is continuously growing, iTG have provided an excellent service helping us to understand all the technical jargon and provide the most effective bespoke service. Each member of staff we have dealt with have been incredibly friendly and helpful.”
TechnoprintToni Webster, Production Admin
“Egenera and iTG have the kind of relationship that results in robust and reliable IT services which provide peace-of-mind for business owners so they can focus on their business not their IT. ”
EgeneraKevin Kerrigan, CEO
“The iTG team have tackled a wide range of projects for us. Every time we speak to them we know we’re going to get great service and, critically, a ‘let’s make this happen’ approach from iTG's personable team. Put simply, iTG takes away the stresses of running your IT services.”
K7 MediaPhil Birchenall, Projects Director
“We’ve used ITG from memory for over 15 years. Wouldn’t go anywhere else as they know our requirements and their help / knowledge is vast. ITG’s staff are friendly and nothing is ever too much trouble. A solution is always found to any problem we have.”
Kettle & Talbot LtdRob Talbot, Director
“Having used iTG for many years we would have no hesitation in recommending them. The whole team has a broad knowledge base with each member having their individual areas of expertise. It is rare not to have issues resolved quickly, politely and on the first support call. ”
Harvey Scott CheshireSimon Hardy, Director
“ITG has supported Amtri Veritas with IT services for more than 10 years. I really value their quick response and willingness to go the extra mile. I like working with the team at ITG and will continue to do so!”
Amtri VeritasEline Beun, Managing Director
“iTG have been providing our IT Support for many years. We have found them to be discreet/prompt with first class engineers and remote support. Transparent charging with a range of support packages.”
Capesthorne Hall EstateChristine Mountney, Manager
“Just a few words to say thank you to the ITG Team. We have always found ITG to be very professional and attentive to our business needs. Their help with the relocation of ISS to new offices and the new web site development were first class. ”
ISS UKKevin Rose, Director